Privacy Policy

Last updated: September 7, 2026

Summary: This website does not collect personal data through forms. When you create an account in the ClimbAI app (app.climbai.app), we collect your email, name, age, climbing level, and gender. Your contact details are synced to Sender (an EU-based email platform) so we can send you account-related emails and occasional product updates. You can unsubscribe anytime. We use Google Analytics on this website to understand how visitors use it (with anonymized IPs), and you can accept or decline analytics cookies via our cookie banner. You have full control over your data under GDPR.

1. Data Controller

Company: ClimbAI
Location: Italy
Contact: edoardobianchi98@gmail.com
Website: https://climbai.whiteapp.cloud

2. What Data We Collect

2.1 Account Data (Directly Provided by You)

When you create an account in the ClimbAI app at app.climbai.app, we collect:

2.2 Analytics Data (Automatically Collected)

When you visit our website, if you consent to analytics cookies, we collect:

Note: We do NOT collect personally identifiable information through analytics.

2.3 Age Requirement

Our service is only available to users 18 years of age or older. By creating an account, you confirm that you are at least 18 years old. If we discover that we have collected data from someone under 18, we will delete it immediately.

3. Legal Basis for Processing (GDPR)

3.1 Account Data

We process your account data to provide you with the ClimbAI service (performance of a contract, Article 6(1)(b) GDPR) and, for product updates and demographic analysis, based on your explicit consent (Article 6(1)(a) GDPR), which you provide by:

3.2 Analytics Data

We process analytics data based on your explicit consent (Article 6(1)(a) GDPR), obtained through our cookie consent banner. You can:

3.3 Special Category Data

Gender may be considered special category data under some interpretations. We collect this information:

4. How We Use Your Data

4.1 Account Data

We use your personal data exclusively for:

4.2 Analytics Data

We use Google Analytics data to:

We will NOT:

5. Data Processors & Third Parties

5.1 ClimbAI App (Account Storage)

Your account data is stored in the database of the ClimbAI app (app.climbai.app). The app's own privacy notice covers how climbing videos and analysis results are processed.

5.2 Sender (Email Service Provider)

When you create an account, your contact details (email, name, and profile attributes such as age, climbing level, and gender) are sent via API to Sender (UAB "Sender.net", Vilnius, Lithuania, EU) to:

Data Location

Sender is based in the European Union and processes your data within the EU/EEA under the GDPR. Sender acts as our data processor under a Data Processing Agreement.

Learn more: Sender Privacy Policy and Sender Terms of Service

5.3 Google Analytics (Website Analytics)

We use Google Analytics (Google LLC, USA) to analyze website usage. Google Analytics:

GDPR Safeguards We've Implemented

International Data Transfer

Google Analytics transfers data to the USA under:

Learn more: Google Privacy Policy | Google Analytics Security

8. Cookies & Tracking Technologies

8.1 What Are Cookies?

Cookies are small text files stored on your device by your web browser. They allow websites to remember your preferences and understand how you use the site.

8.2 Cookies We Use

Our website uses the following types of cookies:

Cookie Name Type Purpose Duration Provider
cookieConsent Strictly Necessary Stores your cookie consent choice (accept/decline) 1 year ClimbAI (localStorage)
_ga Analytics Distinguishes unique users 2 years Google Analytics
_gid Analytics Distinguishes unique users (short-term) 24 hours Google Analytics
_gat Analytics Throttles request rate 1 minute Google Analytics

8.3 Cookie Categories

Strictly Necessary Cookies

These cookies are essential for the website to function and remember your cookie preferences. They cannot be disabled.

Analytics Cookies (Requires Consent)

These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously.

8.4 Managing Your Cookie Preferences

Via Our Cookie Banner

When you first visit our website, you'll see a cookie consent banner. You can:

Via Your Browser

You can control and delete cookies through your browser settings:

Note: Blocking cookies may affect website functionality.

Via Google Analytics Opt-Out

You can opt-out of Google Analytics across all websites by installing:

8.5 Third-Party Analytics

Google Analytics may set additional cookies for:

We have configured Google Analytics to respect your privacy by:

8.6 Do Not Track (DNT)

Some browsers support "Do Not Track" (DNT) signals. When DNT is enabled:

6. Data Retention

6.1 Account Data

We retain your account data:

If you unsubscribe from emails, we stop sending you updates but keep your account data so you can continue using the app. When your account is deleted, your data is permanently removed from both our database and Sender's systems, unless we have a legal obligation to retain it longer.

6.2 Analytics Data

Google Analytics data is:

6.3 Cookie Data

Cookies are stored on your device and expire as follows:

7. Your GDPR Rights

Under the General Data Protection Regulation (GDPR), you have the following rights:

7.1 Right of Access (Art. 15)

Request a copy of all personal data we hold about you.

7.2 Right to Rectification (Art. 16)

Correct any inaccurate or incomplete data.

7.3 Right to Erasure / "Right to be Forgotten" (Art. 17)

Request deletion of your data at any time by:

7.4 Right to Data Portability (Art. 20)

Receive your data in a structured, machine-readable format (CSV/JSON).

7.5 Right to Object (Art. 21)

Object to processing of your data:

7.6 Right to Restriction of Processing (Art. 18)

Request we limit how we use your data while resolving your concerns.

7.7 Right to Withdraw Consent (Art. 7(3))

Withdraw your consent at any time:

Withdrawal does not affect prior lawful processing.

7.8 How to Exercise Your Rights

Contact us at: edoardobianchi98@gmail.com

We will respond within 30 days (may extend to 60 days for complex requests).

7.9 Right to Lodge a Complaint

If you believe we're not complying with GDPR, contact your local data protection authority:

9. Data Security

We protect your data using:

Note: No method of transmission over the Internet is 100% secure. While we use commercially reasonable measures, we cannot guarantee absolute security.

10. Automated Decision-Making

We do NOT use automated decision-making or profiling (Article 22 GDPR).

11. Third-Party Links

Our website may contain links to:

We are not responsible for the privacy practices of these third parties. Please review their policies separately.

12. Children's Privacy

Our service is not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at edoardobianchi98@gmail.com, and we will delete such information.

13. Changes to This Policy

We may update this Privacy Policy to reflect:

We will notify you by:

Continued use after changes constitutes acceptance of the new policy.

14. Contact & Data Protection Officer

For any privacy-related questions, concerns, or to exercise your rights:

We aim to respond within 24-48 hours (legal maximum: 30 days).

15. Legal Framework

This Privacy Policy complies with:

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